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Frequently Asked Questions
policy as part of their requirements as to what amount of insurance coverage
and premium will be applied.
Any doctors, chiropractor, therapists, dentist and other medical care
providers to commercial insurance companies and government agencies such
as Medicare or Medi-Cal.
Q : Why should I choose Onelife Exam to do my paramedical examinations?
A : Our field examiners are fully capable of doing their task. Our staff are
well educated, licensed, medically trained, physically oriented and
hardworking.
Q : Can you bill all life insurance companies?
A : No, we can only bill at least more than 50 life insurance companies. We can't bill
for State Farm.
Q : Are you affiliated with companies like EMSI, APPS, Exam Services and
Exam One?
A : No, we are an affiliated Branch of Portamedic Direct with Branch # 304.
Q : What differs you from EMSI, APPS, Exam Services and ExamOne?
A : We personalize our service directly to your client, we have many billing sources.
Some of these companies lose their approval to service a certain insurance
company in the past. Paramed company's sub-office won't be able to do exams
in certain life insurance company. Agents could not use who they wanted and
we're usually forced to use a less desirable company to complete their exams.
Their days and hours of operation is limited, this meant a substantial loss of
business and clients for agents.
Q : Why should I choose Onelife Exam to handle my medical billings?
A : Onelife Exam is a full service medical billing company that specializes in
electronic filling of insurance claims, patients billing, accounting and practice
management. Our pricing plans are flexible and economically cost effective
solution to reduce manpower and overhead. We focus on your practice and we
value our client by providing them the best service we can offer. We have more
days and hours of operation compared to other medical billing services that will
slow down your productivity and insurance claim reimbursement.
Q : What can I expect from Onelife Exam?
A : 1) We worked with professionals like you, we make sure that we deliver our
service with excellence and handle our service professionally.
2) We can Improve your cash flow and productivity at peak. We strive to
get maximum reimbursement and faster claim payments to a shortest
possible time.
3) We collect old and past due accounts aggressively to reduce
collectible accounts.
4) We can reduce claim denials through our edit check system or on line
error checking to ensure proper procedure and diagnostic coding on your
claims
and avoid down coding.
5) We can process all your claims at once, rather than making dozens of
transmission to download claim to every insurance carrier you need to bill.
6) We provide you an experience advisor regarding billing concerns or
questions you may have. We give temporary help with complexities of billing
and coding on insurance claims.
7) We also provide free consultation and technical support whenever you need.
8) We also provide you with monthly and quarterly financial reports at no charge
at all.
9) We can reduce paperwork with overnight confirmation of claim acceptance.
Q : Why should I sign up with you, if your company is just new in
this business?
A : There is no other way you can find a better service, unless, you will try
our service. If you're not satisfied with our service, you can cancel our
contract
anytime with no obligations at all.
Q : What if a billing situation occurs and you don't know how to handle it?
A : We are always prepared to handle situation that might occurs beyond
our expectation and control. In case it will happen, we have a medical
billing
consultant whose expertise is to handle insurance claim issues, management
care and capable of taking care of complexities of billing and coding insurance
claims.
Q : If I call your office with a question, how long will it take to return
my call?
A : We will try to provide you with an answer the moment you call us. In case
we don't have the answer, we will try to get back to you as soon as possible
within 2 hours or less depending on the complexities of the issues involved.
Q : What if I am not satisfied with your service and I want to end the
contract early?
A : Since, we are confident that we can give you a good and excellent service,
we pride ourselves in giving you a free obligation to cancel our contract or any
agreement anytime you want.
Q : What is my assurance that Onelife Exam can handle my medical billings?
A : Our staff are properly trained in this field to process your medical billings.
Service is our business, we will strive to give our client full satisfaction, to
protect and preserve our name on this industry. Failure of our service is the
reflection of our downfall. Providing you with good service will be our greatest
achievement and our way to success.
Q : Do I have to pay for the initial set up for your services?
A : Yes, we only charge a reasonable and minimal amount to set up your
billing electronically.
Q : If I choose to be set up electronically, will there be any delay on my
billing cycle?
A : No, we begin filling paper claims immediately while we set up your electronic
billing and we'll begin transmitting your claim as soon as your practice or
operation is set up.
Q : How can Onelife Exam improve my cash flow?
A : We eliminate overhead issues related to employee benefits such as medical
benefit, salary, training, vacation pay, sick pay, overtime pay, expensive
software, office space, manpower, turn over, computer or hardware and other
operational necessities. We also reduce paper claims, claim errors, denials,
minimize collectible accounts and stress level you are experiencing now.
Q : How often do you plan to keep updated in this industry?
A : We update our ICD-9 and CPT code books every year. We also check and
update our files on a regular basis for any changes on medical billing
requirement concerning changes on rules and regulation that governs Medicare
and other insurance carrier.
Q : Why do I need to send claim electronically?
A : It is more convenient, economical and more faster than paper claims.
Q : What is electronic billing?
A : Claims are transmitted to the insurance companies over lines via
communicating software and modems. Refer to as, electronic claim submission
or electronic
claims.
Q : Do I need a hardware or computer to file electronically?
A : No, we process your claim electronically by feeding all information into our
system. We pick-up charge slip or superbill at your location, or either by sending
through email, fax or delivered by a professional carrier.
Q : How will I benefit when claims are sent electronically?
A : It saves your time and money sending paper claims to insurance carriers.
Maximize claim payments up to 60 percent faster than claims processed by mail.
All electronically process claims are checked for errors which is called on line
error checking or edit check, to ensure that the procedure and diagnosis codes
match and up to date.
Q : What is superbill?
A : It is an encounter form used to record the patients services using two sets
of coding such as; diagnosis code and procedure code. It also contain
information about the balance owed, next appointment and payment receipt.
and premium will be applied.
Any doctors, chiropractor, therapists, dentist and other medical care
providers to commercial insurance companies and government agencies such
as Medicare or Medi-Cal.
Q : Why should I choose Onelife Exam to do my paramedical examinations?
A : Our field examiners are fully capable of doing their task. Our staff are
well educated, licensed, medically trained, physically oriented and
hardworking.
Q : Can you bill all life insurance companies?
A : No, we can only bill at least more than 50 life insurance companies. We can't bill
for State Farm.
Q : Are you affiliated with companies like EMSI, APPS, Exam Services and
Exam One?
A : No, we are an affiliated Branch of Portamedic Direct with Branch # 304.
Q : What differs you from EMSI, APPS, Exam Services and ExamOne?
A : We personalize our service directly to your client, we have many billing sources.
Some of these companies lose their approval to service a certain insurance
company in the past. Paramed company's sub-office won't be able to do exams
in certain life insurance company. Agents could not use who they wanted and
we're usually forced to use a less desirable company to complete their exams.
Their days and hours of operation is limited, this meant a substantial loss of
business and clients for agents.
Q : Why should I choose Onelife Exam to handle my medical billings?
A : Onelife Exam is a full service medical billing company that specializes in
electronic filling of insurance claims, patients billing, accounting and practice
management. Our pricing plans are flexible and economically cost effective
solution to reduce manpower and overhead. We focus on your practice and we
value our client by providing them the best service we can offer. We have more
days and hours of operation compared to other medical billing services that will
slow down your productivity and insurance claim reimbursement.
Q : What can I expect from Onelife Exam?
A : 1) We worked with professionals like you, we make sure that we deliver our
service with excellence and handle our service professionally.
2) We can Improve your cash flow and productivity at peak. We strive to
get maximum reimbursement and faster claim payments to a shortest
possible time.
3) We collect old and past due accounts aggressively to reduce
collectible accounts.
4) We can reduce claim denials through our edit check system or on line
error checking to ensure proper procedure and diagnostic coding on your
claims
and avoid down coding.
5) We can process all your claims at once, rather than making dozens of
transmission to download claim to every insurance carrier you need to bill.
6) We provide you an experience advisor regarding billing concerns or
questions you may have. We give temporary help with complexities of billing
and coding on insurance claims.
7) We also provide free consultation and technical support whenever you need.
8) We also provide you with monthly and quarterly financial reports at no charge
at all.
9) We can reduce paperwork with overnight confirmation of claim acceptance.
Q : Why should I sign up with you, if your company is just new in
this business?
A : There is no other way you can find a better service, unless, you will try
our service. If you're not satisfied with our service, you can cancel our
contract
anytime with no obligations at all.
Q : What if a billing situation occurs and you don't know how to handle it?
A : We are always prepared to handle situation that might occurs beyond
our expectation and control. In case it will happen, we have a medical
billing
consultant whose expertise is to handle insurance claim issues, management
care and capable of taking care of complexities of billing and coding insurance
claims.
Q : If I call your office with a question, how long will it take to return
my call?
A : We will try to provide you with an answer the moment you call us. In case
we don't have the answer, we will try to get back to you as soon as possible
within 2 hours or less depending on the complexities of the issues involved.
Q : What if I am not satisfied with your service and I want to end the
contract early?
A : Since, we are confident that we can give you a good and excellent service,
we pride ourselves in giving you a free obligation to cancel our contract or any
agreement anytime you want.
Q : What is my assurance that Onelife Exam can handle my medical billings?
A : Our staff are properly trained in this field to process your medical billings.
Service is our business, we will strive to give our client full satisfaction, to
protect and preserve our name on this industry. Failure of our service is the
reflection of our downfall. Providing you with good service will be our greatest
achievement and our way to success.
Q : Do I have to pay for the initial set up for your services?
A : Yes, we only charge a reasonable and minimal amount to set up your
billing electronically.
Q : If I choose to be set up electronically, will there be any delay on my
billing cycle?
A : No, we begin filling paper claims immediately while we set up your electronic
billing and we'll begin transmitting your claim as soon as your practice or
operation is set up.
Q : How can Onelife Exam improve my cash flow?
A : We eliminate overhead issues related to employee benefits such as medical
benefit, salary, training, vacation pay, sick pay, overtime pay, expensive
software, office space, manpower, turn over, computer or hardware and other
operational necessities. We also reduce paper claims, claim errors, denials,
minimize collectible accounts and stress level you are experiencing now.
Q : How often do you plan to keep updated in this industry?
A : We update our ICD-9 and CPT code books every year. We also check and
update our files on a regular basis for any changes on medical billing
requirement concerning changes on rules and regulation that governs Medicare
and other insurance carrier.
Q : Why do I need to send claim electronically?
A : It is more convenient, economical and more faster than paper claims.
Q : What is electronic billing?
A : Claims are transmitted to the insurance companies over lines via
communicating software and modems. Refer to as, electronic claim submission
or electronic
claims.
Q : Do I need a hardware or computer to file electronically?
A : No, we process your claim electronically by feeding all information into our
system. We pick-up charge slip or superbill at your location, or either by sending
through email, fax or delivered by a professional carrier.
Q : How will I benefit when claims are sent electronically?
A : It saves your time and money sending paper claims to insurance carriers.
Maximize claim payments up to 60 percent faster than claims processed by mail.
All electronically process claims are checked for errors which is called on line
error checking or edit check, to ensure that the procedure and diagnosis codes
match and up to date.
Q : What is superbill?
A : It is an encounter form used to record the patients services using two sets
of coding such as; diagnosis code and procedure code. It also contain
information about the balance owed, next appointment and payment receipt.
